Himanshu J Mkh

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Complaint for mattress

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Sleepwell Mattress - Complaint for mattress
Complaint not solved Bad mattresses Not to buy sleepwell mattress After buying no solution solved by company
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Preferred solution: Price reduction

Skippy Cmc

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Verified Buyer
| map-marker Delhi, National Capital Territory Of Delhi

Matress issue

Sleepwell Mattress - Matress issue
Sleepwell Mattress - Matress issue - Image 2
Matress quality is not good.. facing same issue like last time. I bought on 17th Nov which was later replaced as that was defective in Dec, now I am getting same issue.. photo attached. I was given hard copy of dec invoice which I am missing..attaching 17th nov invoice. Please look into it and fix the issue for ever. Thanks Praveen 999979****
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PRAVEEN Y Sjh

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Complain for replacement of Mattress

Sleepwell Mattress - Complain for replacement of Mattress
I had purchased two mattress of Starlite- sleep well on December 2022, which have swollen from place to place, please take action to replace them as soon as possible under warranty.
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Preferred solution: Replacement under warranty

Pankaj S Rxu

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My mattress becomes fulfly just after two days from purchase

Sleepwell Mattress - My mattress becomes fulfly just after two days from purchase
Sleepwell Mattress - My mattress becomes fulfly just after two days from purchase - Image 2
I tried calling customer since morning till 5 hours no connection All customer care executive are bzy . It's very bad experience after purchasing costly sleep well mattress.
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User's recommendation: Please increase customer care executive

Manish S Wpq

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Mattress not delivered

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Sleepwell Mattress - Mattress not delivered
Sleepwell Mattress - Mattress not delivered - Image 2
Expressbees courier service is very bed please dont use delivery agent not delivered my parcel 4 before received in my city neart 3 km. My house and upload fake reviews customer not avaliab
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Cons:
  • Change your courier service expressbees is very bad

Preferred solution: Deliver product or service ordered

User's recommendation: Very poor never recommend last one more day wait after cancel

Deepika M Qwz

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Mattress is not good

Sleepwell Mattress - Mattress is not good
Sleepwell Mattress - Mattress is not good - Image 2
Mattress par bhur a gyi hai. Abhi khareede hai apki quality ka itna naam suna hai par woh baat ni nikli jo honi chahoye thi
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Loss:
$15302

Preferred solution: Full refund

Vijayaplywoodand h

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Invoice not received

Sleepwell Mattress - Invoice not received
Dear Sir, Good afternoon This from Vijaya plywood and hardware's Dharmapuri, Tamil nadu, I purchase sleep well bed date 23.11.23,order no ICLXPLH806********, Bed received but still not received invoice copy kindly send my mail, Thanking you Vijaya Plywood and hardwares Cell : 733887****
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Ankit kumar Y

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I try to contact on mail or call but they never reply on mail. Call always disconnected after waiting for minute.

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Sleepwell Mattress - I try to contact on mail or call but they never reply on mail. Call always...
I want to return my mattress because its not comfortable as per need. But there is no person to contact us, i think I brought online. Not from shop. I sent mail two time on care@***.com but no reply. And called many times on costumers helpline no. They give me waiting time and disconnect me.
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Preferred solution: Full refund

Radhey Shyam V

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Verified Reviewer
| map-marker Delhi, Delhi

My complaint not resolved

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Bad service quality not expected change my mattress please help resolve my issue change the product immediately
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Priya D Dbk

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Regarding latex plus mattress complaint

Sleepwell Mattress - Regarding latex plus mattress complaint
Complaint still pending. The company agreed to send the Mattress but till date no news from sleep. No idea when the new Mattress will come. Customer care not responding. Old latex plus mattress is causing discomfort resulting into health issues. Kindly resulting to attend my complaint as soon as possible.
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Preferred solution: Kindly attend my complaint

Resolved
Vasantha kumar A

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Verified Reviewer
| map-marker Sacramento, California

Resolved: Need to know about my order placed on 31 st Oct 2023

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Sleepwell Mattress - Need to know about my order placed on 31 st Oct 2023
Updated by user Nov 20, 2023

Company fixed the issue and I have been provided with apology. It self by .Monitoring the logistic company

Original review Nov 05, 2023
I placed a order on 31st Oct 2023 but in tracking it showing only the placement of order nothing else plz let know the improvements
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Preferred solution: Deliver product or service ordered

User's recommendation: Not yet decided

Anonymous
map-marker New Delhi, National Capital Territory Of Delhi

Pathetic customer care resonse, not interested in resolving the issue.

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Lodge complaint for the pillow for replacement but last 2 months no response by the customer care for resolve. Still facing problem.
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Gitesh M Vbn

Warranty related

They didn't pick u the phone Affter trying for 5 to 6 timeson email also Bad service Very bad service no response
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Preferred solution: Under warranty replacement

Anonymous
map-marker Sonipat, Haryana

Dont buy - advice from Bhugatbhogi

High price Low quality High backpain Low customer care responce I am suffering from backpain just because of sleepwell quality
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User's recommendation: Please dont buy else you will regret as i am

Anonymous

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Verified Buyer
| map-marker Tirupur, Tamil Nadu

Regarding mattress complaint no-243106

Sleepwell Mattress - Regarding mattress complaint no-243106
Sleepwell Mattress - Regarding mattress complaint no-243106 - Image 2
Sleepwell Mattress - Regarding mattress complaint no-243106 - Image 3
The mattress got a big debt in the middle and doesn't gi away even after flipping and changing it . Regarding this i contacted the customer care they didn't respond well and there's not any response or any other details. The mattress became hard and very uncomfortable. Please look into the matter and respond as soon as possible. It doesn't even completed 1 year of purchase
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Anonymous
map-marker Hyderabad, Telangana

Mattress needs service

Still no service personnel come to resolve my issue. 8 inch bed is bend or down from middle place. So needs to service.
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